Initial Trouble Notification
SUNCOM Communication Services (SCS) related issues such as outages or degraded performance should be reported to the AT&T and Hayes partnership. This can be accomplished by either way of using the Open Ticket form below or by calling toll free number 888-429-3772. An associated AT&T reference number should be obtained once the report has been submitted.
After AT&T has researched the report or the issue is related to a major outage, escalation requests can be submitted to the SUNCOM Network Operations Center (SNOC) via the SUNCOM Incident Management System (SIMS) at https://portal.suncom.myflorida.com/support/#/. Escalation requests outside of normal business hours can be made via the SUNCOM toll free number 888-478-6266 (8884SUNCOM) and selecting options 1, 1, and 8. The AT&T reference number is required to request an escalation.
Need a Promys Login and Password?
For repeat user access you may want to request a Promys login and password