Trouble Reporting – SUNCOM Communication Services Provided by AT&T

For all SCS services provided by AT&T and Hayes

Initial Trouble Notification

SUNCOM Communication Services (SCS) related issues such as outages or degraded performance should be reported to the AT&T and Hayes partnership. This can be accomplished by either way of using the Open Ticket form below or by calling toll free number 888-429-3772. An associated AT&T reference number should be obtained once the report has been submitted.

Escalations

After AT&T has researched the report or the issue is related to a major outage, escalation requests can be submitted to the SUNCOM Network Operations Center (SNOC) via the SUNCOM Incident Management System (SIMS) at https://portal.suncom.myflorida.com/support/#/. Escalation requests outside of normal business hours can be made via the SUNCOM toll free number 888-478-6266 (8884SUNCOM) and selecting options 1, 1, and 8. The AT&T reference number is required to request an escalation.

Need To Open a Ticket?

Existing system administrators with a Promys login and password please use the Hayes Trouble Ticketing System.

Don't Have An ID? Use The Form Below.

Open Ticket

After submitting this form, SCS-Support will email you your ticket number and an engineer will be in touch shortly.

Which Address Would You Like To Use? *

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Use Suggested Address

You can either choose the address below or enter in a new address.

SCS Solution *

Suggested Address

Agency/Location *

Please select your Agency/Location from the dropdown list.

Address

City

State

Zip Code

New Address

Agency/Location

Address

City

State

Zip Code

Name *

First

Last *

Last

Phone *

Format: (123) 456-7890

Email *

Issue Description *

Problems/Notes *

If you are human, leave this field blank.

Need a Promys Login and Password?

For repeat user access you may want to request a Promys login and password