Trouble Reporting

Initial Trouble Notification

SUNCOM Communication Services (SCS) related issues such as outages or degraded performance should be reported to the AT&T and Hayes partnership. This can be accomplished by either way of using the Open Ticket form below or by calling toll free number 888-429-3772. An associated AT&T reference number should be obtained once the report has been submitted.


After AT&T has researched the report or the issue is related to a major outage, escalation requests can be submitted to the SUNCOM Network Operations Center (SNOC) via the SUNCOM Incident Management System (SIMS) at Escalation requests outside of normal business hours can be made via the SUNCOM toll free number 888-478-6266 (8884SUNCOM) and selecting options 1, 1, and 8. The AT&T reference number is required to request an escalation.

Need To Open a Ticket?

Existing system administrators with a Promys login and password please use the Hayes Trouble Ticketing System.

Don't Have An ID? Use The Form Below.

Open Ticket
Open Ticket

After submitting this form, SCS-Support will email you your ticket number and an engineer will be in touch shortly.

Which Address Would You Like To Use? *
You can either choose the address below or enter in a new address.

Suggested Address

Please select your Agency/Location from the dropdown list.

New Address

Format: (123) 456-7890

Need a Promys Login and Password?

For repeat user access you may want to request a Promys login and password