Unified Communications (Dedicated and Cloud-based Phone Services)

AT&T Hosted Voice over IP Services – HVS

AT&T HVS is a cloud-based next generation unified communications and collaboration platform.  As a fully hosted solution, all infrastructure is owned and managed by AT&T. Utilizing a per-seat licensing model, HVS allows you to only pay for what you need.

Avaya Communications hosted by Hayes

The Hayes Avaya UC cloud is able to fit the way you work. With everything you need always handy on any device, in any location, Hayes Avaya UC Cloud lets you simplify the way your business communicates. Call, chat, meet, and collaborate no matter where your employees might be. Stay on task and on schedule with file sharing, task management, and virtual team rooms. Hayes Avaya UC Cloud gives your employees and customers the features and options you want, all in one solution.

SIP Trunking

SUNCOM SIP Trunking from AT&T is a service that delivers integrated access for IP PBX environments, providing potential total cost benefits through the consolidation of voice and data over a single connection, whether that is MFN2 or AT&T Dedicated IP Access.  SIP Trunking provides cost savings over copper-based PRI’s, by allowing you to pay for exactly what you need and includes unlimited local and long distance calling.

SUNCOM SIP Trunking from AT&T provides significant safety and reliability advantages over PRI’s such as secondary and tertiary re-routing capabilities, and every telephone number includes Emergency Routing Service (ERS) to provide location information to 911 callers.

Contact Center (Dedicated and Cloud-based Contact Centers)

AT&T Contact Center Solutions

Provide cloud-based contact center solutions and omnichannel experiences, from AI chat bots and email, to phone calls, IoT and social media.  Reduce your customer pain points by empowering your agents to work from anywhere and deliver a more personalized experience through accessible customer insights.  A near seamless omnichannel experience provides the customer the choice of channel through the entire journey.

AT&T offers multiple options for contact center services

  • Five9
  • Genesys
  • inContact

Avaya Contact Center solutions provided by Hayes

The Hayes Avaya cloud-based contact center makes experiences effortless, seamless, and context driven across multiple touch points (Omnichannel). Connect with customers how and when they want and instantly adapt to their needs. Synchronize processes and resources to streamline and personalize all experiences. Empower and enable employees with intuitive tools that help them serve customers.

Legacy Local Voice Service

Under the SCS contract, AT&T provides legacy voice services such as PRI’s, Centrex services, and Business Lines in both AT&T and Frontier territories.

Other SCS Services available from AT&T and Hayes

LAN Management

Hayes LAN Management allows customers to outsource the design, configuration and maintenance of their LAN infrastructure.  This solution involves assessing the current environment, developing a well thought out design, and implementing an enterprise network solution.  Additionally we offer value-added services that can include monitoring and reporting, security, and outsourced CPE equipment as a service.  Hayes skills and proactive tasks will keep your network running to its designed specs.

Dedicated IP Access

State agencies may use dedicated IP access to provide backup, survivability, and resiliency for their MFN connections.  For Non State Agency Eligible User Customers, Dedicated IP access may be used as an alternate method to MyFloridaNet when approved by DMS.